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Privacy Policy


Last Updated: 14/07/2025

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At LuvIQ, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your information when you use our mobile application and related services (collectively, the “App”).

By using LuvIQ, you agree to the practices outlined below. If you do not agree, please do not use our services.

 

1. Information We Collect

We collect the following types of data to deliver personalized insights and improve your experience:

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a) Personal Information You Provide

  • Name (optional)
     

  • Email address (for login, support, and subscriptions)
     

  • Demographic data (e.g., age range, relationship status, preferences)
     

  • Quiz responses (to generate your Dream Partner Profile)
     

  • Subscription and payment information (via Apple or Google — we do not store card data)
     

b) Automatically Collected Data

  • Device type and operating system
     

  • IP address and region
     

  • In-app behavior (e.g., feature usage, screen time)
     

  • Crash reports and diagnostics
     

c) Third-Party Services

We use third-party tools (e.g., Apple, Google, Superwall, analytics providers) to process subscriptions and improve user experience. These services may collect limited technical data to support functionality.

 

2. How We Use Your Data

We use your information to:

  • Generate personalized compatibility and partner insights
     

  • Provide, operate, and improve the LuvIQ app
     

  • Deliver customer support and respond to inquiries
     

  • Process and manage subscriptions
     

  • Send important updates or transactional messages
     

  • Comply with legal obligations
     

We do not sell or share your personal data for advertising purposes.

 

3. Legal Bases (for EU users – GDPR)

We process your data under the following lawful bases:

  • Consent – when you explicitly provide it (e.g., email opt-in)
     

  • Contractual necessity – to provide services you've requested
     

  • Legitimate interests – to improve our services, security, and performance
     

  • Legal obligation – where required by law or regulation
     

 

4. How We Protect Your Data

We use industry-standard security protocols to protect your data, including:

  • Encrypted transmission (HTTPS)
     

  • Secure cloud infrastructure
     

  • Role-based access control
     

  • Routine data audits
     

However, no system is 100% secure. Please use the app responsibly and contact us if you suspect unauthorized access.

 

5. Your Rights & Choices

Depending on your region, you may have rights to:

  • Access a copy of your data
     

  • Request correction or deletion
     

  • Withdraw consent
     

  • Object to certain processing
     

  • Request data portability
     

To exercise your rights, email us at hello@luviq.app

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined above or comply with legal obligations. You may request deletion at any time.

 

7. Children’s Privacy

LuvIQ is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us.

 

8. Third-Party Links

LuvIQ may include links to external sites (e.g., educational resources or affiliate content). We are not responsible for their content or privacy practices. Please review their policies separately.

 

9. International Data Transfers

If you use LuvIQ outside the EU, your data may be processed in countries with different data protection standards. We ensure appropriate safeguards are in place (e.g., SCCs).

 

10. Changes to This Policy

We may update this policy as our app evolves. Significant changes will be communicated via the app or email. Continued use after updates indicates acceptance of the revised policy.

 

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

LuvIQ App – Privacy Team
✉️ Email: hello@luviq.app
📍 Address: Rua António Maria de Sousa, Torres Vedras, Portugal.

 

Your trust is sacred.

We build LuvIQ with privacy, respect, and integrity at the core — so you can focus on building the love life you deserve.

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